Frequently Asked Questions

Dash is a TikTok Shop analytics dashboard built by Lightning Commerce. It centralizes everything TikTok knows about your shop — orders, products, creators, videos, LIVE sessions, inventory, returns, ads, and finance — into one interface, so your team can make faster, smarter decisions.

Dash connects to your TikTok Shop through TikTok's official OAuth authorization flow. You simply authorize the app in your TikTok Shop settings, and we'll securely pull your analytics data on a read-only basis. We never modify, create, or delete any data in your TikTok Shop account.

We access read-only analytics data including: shop performance metrics (GMV, orders, units sold, buyer counts), product catalog and inventory information, video and LIVE session performance, financial summaries (revenue, fees, refunds, settlements), and creator/affiliate performance data.

Dash is designed for e-commerce agencies and brands managing TikTok Shops. It's built for account managers, e-commerce teams, social media teams, leadership, supply chain, and operations — anyone who needs quick access to TikTok Shop performance data.

Every new account starts with a 30-day free trial. Every plan includes the full dashboard. Each brand is priced on its own net TikTok Shop GMV for the last full calendar month: $49 up to $50K, $129 from $50K to $250K, $249 from $250K to $1M, and custom pricing above $1M. You're billed after each monthly period. See the Pricing page for details.

Dash only reads your TikTok Shop data; it never modifies, creates, or deletes anything there. We use safeguards including encrypted connections (TLS/SSL), secure authentication, scoped authorization checks, encrypted provider credentials, and infrastructure access controls. Access is limited according to each user's assigned organization and brands, but no online service can guarantee absolute security.

Yes. You can revoke our app's authorization through TikTok Shop's authorization settings, which stops future collection from that connection. Revocation does not automatically delete historical data. To request deletion of your account or associated data, email lightning@overcast.digital so we can verify your authority and the requested user, shop, or organization scope.

Email us at dash@overcast.digital and our team will get back to you as quickly as possible.